Onnih.com

Refund and Returns Policy

Last updated on January 16, 2025

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund and return:

  • You must be the person who purchased our digital product.
  • The purchased digital product must be in the same condition (source code, shape, …) that you received it from our creator and developer.
  • The damage or cause of return must be from our fault, and it must be unfixable by our creator and developer.
  • You must agree to disown the digital product upon refund, and any license granted to you from Onnih.com will be invalid.

To complete your refund and return, we require a receipt or proof of purchase.

Once your request is received and inspected, we will send you an email to notify you that we have received your request to get refund and return the digital product. We will also notify you of the approval or rejection of your refund.

Returns

To return your digital product after our approval, you should delete any files related to the digital product from your devices and agree legally to disown the digital product. Once you finished your digital product return process, we will send your refund.

Refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds for unfixable damages caused will be 10% to 60% of the purchase price, depending on the damage caused.

There are certain situations where only partial refunds of the above percentage are granted:

  • Any digital item that is returned more than 30 days after delivery.
  • The damage is caused by the user, the customer, natural disaster, third party, or unpreventable events.

If any of the partial refund condition is met, for example, if the refund is 20% of the purchase price, then the refund is reduced to 10% of the purchase price.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at https://onnih.com/contact/.

Need help?

Contact us at https://onnih.com/contact/ for questions related to refunds and returns.